Escolano Pueyo A, Real Campaña JM, Casajús Lagranja P, Carcelén Andrés MJ, Pérez Díez C, Abad Sazatornil MR
Servicio de Farmacia. Hospital Universitario Miguel Servet. Zaragoza (España)
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Rev. OFIL 2017, 27;1:47-52
Fecha de recepción: 22/03/2016 – Fecha de aceptación: 18/05/2016
Escolano Pueyo A, Real Campaña JM, Casajús Lagranja P, Carcelén Andrés MJ, Pérez Díez C, Abad Sazatornil MR
Servicio de Farmacia. Hospital Universitario Miguel Servet. Zaragoza (España)
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Correspondencia:
Ángel Escolano Pueyo
Hospital Universitario Miguel Servet
(Servicio de Farmacia)
Isabel la Católica, 1-3
50009 Zaragoza
Correo electrónico: angel_escolano@hotmail.com
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SUMMARY
Objective: To assess the physician (PS) and nursing staff (NS) satisfaction with the electronic prescription (EP).
Method: Observational study, 18 months after EP implementation in 250 hospital beds. 2 specific surveys for PS and NS were designed with 9 and 10 closed questions respectively (8 questions were common for both groups). Satisfaction was assessed from 1 to 5 (very insatisfied to very satisfied). A dichotomous question and 3 open and common questions were also included. Results are presented as percentages and absolute frequencies.
Results: Response rate was 48,2% for PS and 47,1% for NS. The best valued item by PS was “Pharmacy Service collaboration when solving problems/incidents related to EP” (mean score: 4,4 points) and by NS was “clearer patient information” (mean score: 4,1 points). The worst valued item by PS was “EP makes the therapeutic process faster” (mean score: 2,7 points) and it was also one of the wors valued item by NS as well as “EP improves doctor-pharmacist-nurse coordintation” (mean score: 3,6 points both).
Conclusions: EP is a useful and effective tool by carrying out the drug treatment process. However is still necessary to adapt this tool to the needs of the professionals involved.
Key Words: Client satisfaction, surveys, Hospital Pharmacy Service, electronic prescription.
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Download PDF: Satisfacción del cliente, cuestionarios, Servicio de Farmacia Hospitalario, prescripción electrónica